Best Practices for ITSM Documentation Using DITA

What best practices do you follow for structuring reusable ITSM documentation in DITA?
How do you implement role-based access control (RBAC) in DITA for ITSM documentation?
What are the advantages of using DITA over traditional document formats (Word, PDF, HTML) for ITSM documentation?
How do you design a metadata taxonomy in DITA to improve ITSM document searchability?
How do you balance flexibility and standardization when designing a DITA specialization for ITSM?
What are the best practices for managing ITSM service catalogues and request fulfilment documentation in DITA?
How do you ensure ITSM documentation in DITA remains up to date with evolving ITIL frameworks and best practices?
How do you use DITA specialization to enforce consistency in troubleshooting guides for IT support teams?
What are the best approaches for handling ITSM process variations across different business units using DITA specialization?
How do you use DITA to create automated workflows for ITSM documentation updates and approvals?